Terms of Service

Last updated: May 3, 2026

Welcome to PulleeAI. By accessing or using our platform, you agree to be bound by these Terms of Service. Please read them carefully. If you do not agree to these terms, you may not use our services.

1Acceptance of Terms

PulleeAI ("we," "us," or "our") provides an AI-driven automation platform including chatbot widgets, voice AI agents, and WhatsApp integration. By creating an account or using any part of the service, you agree to comply with these Terms of Service and our Privacy Policy.

2Description of Service

PulleeAI offers tools for business automation, including but not limited to:

  • Embeddable AI chatbot widgets for websites
  • Voice AI agents for automated telephony calls
  • WhatsApp Business API integration for lead notifications
  • Admin and Client dashboards for data management and analytics
  • Lead capture and management tools

We reserve the right to modify, suspend, or discontinue any part of the service at any time without notice.

3Account Registration & Responsibilities

To use PulleeAI, you must register for an account. You agree to:

  • Provide accurate and complete information during registration.
  • Maintain the security of your password and account credentials.
  • Notify us immediately of any unauthorized use of your account.

You are solely responsible for all activities that occur under your account.

4Acceptable Use Policy

You agree not to use PulleeAI to:

  • Violate any applicable local, national, or international law or regulation.
  • Transmit unsolicited bulk messages (spam) or engage in any form of harassment.
  • Upload or transmit malicious code, viruses, or any software designed to disrupt the service.
  • Reverse engineer, decompile, or attempt to extract the source code of our platform.
  • Impersonate any person or entity or misrepresent your affiliation with any entity.
  • Collect or harvest personal data from end-users without appropriate consent and disclosures.
  • Use the service to conduct fraudulent activities or deceive end-users.

We reserve the right to suspend or terminate accounts that violate this policy without notice.

5Client Responsibilities

As a PulleeAI client embedding our widget or deploying our voice/WhatsApp integrations on your platforms, you are responsible for:

  • Obtaining all necessary consents from your end-users to collect and process their data via PulleeAI.
  • Maintaining an accurate and up-to-date privacy policy on your website that discloses the use of AI-powered chat, voice, and messaging tools.
  • Ensuring your use of PulleeAI complies with all applicable data protection regulations (including GDPR, CCPA, PDPA, and India's DPDP Act).
  • Promptly responding to end-user requests regarding their data that are forwarded to you by PulleeAI.
  • Securing your API keys and preventing unauthorized access to your PulleeAI account.

6Intellectual Property

The platform, including its software, design, logos, and content, is the property of PulleeAI and is protected by copyright and trademark laws. You may not copy, reproduce, or redistribute any part of the platform without our prior written consent.

You retain all rights to the data you upload to the platform ("User Content"). By using PulleeAI, you grant us a limited, non-exclusive, royalty-free license to use, host, and process your User Content solely to provide and improve the service. We do not claim ownership of your data.

7Payment & Subscriptions

Some features of PulleeAI require a paid subscription or usage-based credits.

  • Fees are non-refundable unless required by applicable law.
  • Subscription renewals are processed automatically until cancelled.
  • We reserve the right to change our pricing upon 30 days' notice to your registered email.
  • Failure to pay may result in suspension or termination of your account.

8Disclaimer of Warranties

PulleeAI is provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the service will be uninterrupted, error-free, or that AI-generated content will be accurate or complete. You use the service at your own risk.

9Limitation of Liability

To the maximum extent permitted by law, PulleeAI and its affiliates, officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, goodwill, or business interruption, arising from:

  • Your use of or inability to use the service.
  • Unauthorized access to or alteration of your data.
  • AI-generated inaccuracies, hallucinations, or misinterpretations.
  • Service interruptions, downtime, or infrastructure failures.
  • Actions of third-party service providers (Twilio, OpenAI, Deepgram, etc.).

Our total liability to you for any claim arising from use of the service shall not exceed the amount you paid to PulleeAI in the three months preceding the claim.

10Termination

We may suspend or terminate your access to PulleeAI at any time, with or without cause, with or without notice, effective immediately. Upon termination, your right to use the service ceases immediately. Sections covering intellectual property, disclaimer of warranties, limitation of liability, and governing law shall survive termination.

11Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts located in India. If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

12Changes to These Terms

We reserve the right to update these Terms of Service at any time. When we make material changes, we will update the "Last updated" date at the top of this page and notify you by email where required. Your continued use of PulleeAI after changes are posted constitutes your acceptance of the revised Terms.

13Contact Information

If you have any questions regarding these Terms of Service, please contact us at:

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Company

PulleeAI

© 2026 PulleeAI. All rights reserved.